 Business
Process Re-Engineering
Our clients benefit from increased
efficiency, increased productivity, increased product
/ service quality, lower costs and the improved satisfaction
of their clients all as a result of Kristal Oak’s
approach to Business Process Re-engineering (BPR).
“successful businesses need to constantly evolve
to match the changes taking place in their environment”
BPR is performed to achieve dramatic performance improvements
to address the changing requirements of a business.
It includes the examination and redesign of four key
components of a business - culture, organisation,
processes and technology.
BPR is driven by the business environment
and business strategy and involves the analysis and
redesign of:
- processes and management systems
- policies
- organisational structures
- job definitions
- beliefs and behaviours
Information and Communications Technology (ICT) can
be a key enabler in the BPR process, as it provides
new and innovative design possibilities.
Successful businesses regularly use
BPR to continually improve their performance.
However, inefficient business design, poor financial
performance, a need to reduce costs, obsolete working
practices, obsolete technology, competitive pressure,
poor customer satisfaction, poor product / service
quality and emerging market opportunities could also
present a strong case for BPR.
How
we can help
Kristal Oak provides its clients with tailored
Business Process Re-engineering (BPR) solutions that
assist in the rethinking and redesigning of their
businesses in order to satisfy the specific requirements,
needs and strategic objectives of their businesses. We map and improve the five key components of a business’
design (i.e. strategy, processes, organisation, technology
and culture) using a top down approach, as this has
proven to produce better and more sustainable results. We also engage staff and capture all useful ideas
they have for improving their business, as we know
that there is a direct link between employee satisfaction
and customer satisfaction, with the profits of a business
and the time it takes to receive payment for products
and services.
“understand the problems
with the old design before creating a new one”
We work closely with our clients to facilitate
the engagement of all stakeholders throughout a BPR
initiative, as we have found this to be critical for
the success of BPR. As part of a BPR initiative, our
staff:
- gain an understanding of our client’s
business, its current problems, strategy and the
drivers for improvement
- prepare and organise client teams for
business process redesign
- perform an initial assessment of requirements
and gap analysis
- conduct internal and external research to
identify opportunities for performance improvements
- benchmark and explore the application of
new technologies
- formulate key concepts and guiding principles
for solutions
- perform analysis and modelling of solutions
- design new process, organisation and technology
solutions
- identify the business culture required to
best support the solutions
- implement solutions
- promote continuous improvement
Dataflow modelling, benchmarking, life cycle analysis,
risk analysis, Strengths Weaknesses Opportunities
and Threats (SWOT) analysis, Failure Mode and Effects
Analysis (FMEA), culture web analysis, scenario testing
and simulation are a few examples of the analysis
tools and techniques we use for BPR.
During our BPR assignments, we encourage ongoing
dialogue with and feedback from our clients, to
enable the timely production of deliverables and
customer
satisfaction.
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